Billing and Payments
Prices are subject to change without notice.
Method of payment available to customers
- Credit Card – Visa, MasterCard
- EFT Transfer
- Monthly Accounts
Order Placement
Orders may be placed in any of the following ways:
- Via Email – all email orders are to be sent to sales@phenixindustries.com.au
- Via Telephone – our order desk number is (02) 9437 0666.
For accuracy purposes, we recommend orders be submitted by email.
Please allow up to 3 business days to process and ship orders, however every attempt will be made to ship all orders on the day they are received.
Freight Policy
Orders are shipped via common carrier prepaid and added to customer invoice. Requests by customers for specific carriers will be honored when possible on freight collect shipments.
Shipping Errors / Damage
Errors are required to be reported within two (2) business days. Merchandise should be returned only after receiving written authorization. Always check the condition and carton count against the packing slip provided. Damages to shipment must be claimed to with the freight company at the time of delivery. Title passes to buyer when the merchandise is picked up by the carrier at the facility in Sydney. Therefore it is important that claims be made at the time of delivery. If Phenix selected the carrier, we will issue credit to the customer and submit a claim to the carrier providing customer notifies Phenix with two business days of the damage. If customer selected carrier or provided collect account information, it is the customer’s responsibility to file claim for damage with carrier.
Returns
All sales are final. Hose orders cut to length are considered special order and are NOT returnable
Any returned merchandise must be by prior agreement.
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