Refund policy

Return & Refund Policy

Please ensure your invoice/packing slip is correct and that the items received match the purchase order submitted.

Proof of Purchase

Before returning or exchanging a product, Phenix Industries Australia requires proof of purchase identifying:

  • Date of purchase
  • Price
  • Store
  • Product(s) purchased

If you do not have one or more of these details, we will attempt to locate them in our system.

Faulty or Damaged Products

All discrepancies must be reported immediately to sales@phenixindustries.com.au.

  • Claims or returns must be made within 14 days from the invoice date.
  • After 14 days, claims or returns will not be accepted.

How to Return

  1. Contact our team at sales@phenixindustries.com.au with your proof of purchase and details of the issue.
  2. Once approved, you will receive instructions for returning the product.
  3. Products must be returned in their original packaging with all accessories included.

Refunds

  • Refunds will be processed to the original method of payment once the returned product is received and inspected.
  • Please allow 7-10 business days for the refund to appear in your account.

Exchanges

Limited Warranty

  • All products are sold with a one-year limited warranty against defects in materials or workmanship.
  • Products are designed to be installed by professional/skilled/trained automotive engineers or service personnel.
  • This warranty will not exceed the original purchase price of the goods.
  • Any defective parts should be returned to the Dealer where purchased.
  • This warranty does not apply to products subjected to damage in transit, accident, misuse, or abuse after the date of original purchase.
  • sales@phenixindustries.com.au will not be liable for loss, damage, or injury from the use of these products.
  • The user is responsible for determining the suitability of the product and assumes all responsibility for its use.

Notes

  • This policy applies only to purchases made through our official website or authorized distributors.
  • For further questions, contact us at sales@phenixindustries.com.au